Help Center

Wickedbone 10

• Can I use Wickedbone to play with my dog from work?
• Can more than one person download the app in the same household?
• Does Wickedbone make any sound?
• Does Wickedbone work for carpet and grass?
• How can I activate my Wickedbone?

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Wicked Ball 8

• Does Wicked Ball work on the carpet?
• How does the idea of Wicked Ball come out?
• How durable is Wicked Ball?
• Is Wicked Ball suitable for heavy chewers?
• What kind of pets does Wicked Ball fit?

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Wicked Ball PE 10

• Can I leave the toy alone with my dog?
• Does it work on carpet?
• Does Wicked Ball PE use the same charging cable as the SE version?
• How do you charge the ball with the cord?
• How durable is Wicked Ball PE for heavy chewers?

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Wicked Ball SE 8

• Does Wicked Ball SE have automatic avoidance, like others?
• Does Wicked Ball SE make any noise?
• Does Wicked Ball SE work on the carpet?
• Is Wicked Ball SE suitable for cats?
• Is Wicked Ball SE suitable for large breeds?

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Wicked Ball Air 8

• What are the differences from Wicked Ball?
• Why is there no response after turning it on?
• Is it Waterproof?
• How do I clean it?
• Can it share the same shell/core with Wicked Ball?

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Wicked Ball Air Rope 11

• What’s the difference between Wicked Ball Air Rope and Wicked Ball Air?
• Why is there no response after turning it on?
• Is the rope material safe? Can it be removed?
• Why does it only vibrate when I remove the rope?
• Is the Wicked Ball Air Inner Core compatible with the Wicked Ball Air Rope?

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Wicked Ball Rolly 11

• What are the differences between Rolly and Cheerble's previous dog Balls?
• Why is there no response after turning it on?
• Can Wicked Ball Rolly be used without the rope?
• Can Wicked Ball Rolly be used as a chew toy?
• Can Wicked Ball Rolly support toss-and-catch games?

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Wicked Rugby 12

• What’s the difference between Wicked Rugby and Wicked Ball Air?
• Why is there no response after turning it on?
• Suitable Dog Breeds? Can it be used as a chew toy?
• How to trigger the squeaker?
• Are the materials safe?

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Wicked Egg 10

• Are there different sizes available for the Wicked Egg?
• How do I clean it?
• How does the Cheerble Wicked Egg work?
• How to understand the three modes?
• Is it Waterproof?

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Wicked Snail 5

• How to turn it on?
• Carpet compatibility?
• How to clean if hair gets stuck?
• Suitable for small dogs?
• Charging and battery life?

Wicked Ball Duo2 11

• How does Wicked Ball Duo2 differ from Cheerble cat ball and mouse toy?
• Does Duo2 have automatic obstacle avoidance？
• Any tips for removing the shells?
• Can the outer shells of the Rolling Ball and Spinning Top be combined for use?
• Can Duo2 be installed to different tails?

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Wicked Mouse Neo 12

• What are the differences between Wicked Mouse Neo and Wicked Mouse PLUS?
• Why does its tail retain a section that is not rope?
• What about noise issues when playing indoors?
• Does Wicked Mouse Neo work on carpets?
• How can I prevent my cat from being frightened by it?

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Wicked Mouse PLUS 8

• How to turn it on?
• What are the differences from Wicked Mouse?
• Carpet compatibility?
• How to clean if hair gets stuck?
• Will Wicked Mouse PLUS scare cats?

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Wicked Mouse 9

• How long does the toy last for per charge?
• What should I do if there is a problem with the toy?
• What does each color of the light strip stand for?
• Can I leave the toy alone with my cats?
• How to turn it on?

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Wicked Ball M3 6

• What are the differences from Cheerble Ball?
• How to undertand the three modes?
• What is the purpose of the Play-Rest Balance?
• Suitable for small dogs?
• Does Wicked Ball M3 have an alert function?

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Cheerble Ball / Board Game 17

• Can a cat break the Cheerble Ball and swallow the parts?
• Can I leave the Cheerble Ball alone with the cats?
• Can I leave the Cheerble Board Game with my pet and leave the house? Is it safe?
• Can it fall off the stairs without breaking?
• Can the Cheerble Ball avoid obstacles?

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Ice Cream Ball 3

• What is material of Ice cream ball outer shell
• What is the main difference between Cheerble ball and Ice cream ball?
• Does the Ice Cream Ball work on carpet?

Smart Deodorizer 6

• How long should one bottle of refill last?
• What are the ingredients of liquid?
• How to install it?
• How to fill?
• Is Smart Deodorizer suitable for dogs?

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Pet Fountain Elfin E1/+E1 10

• What is the Care Kit?
• How the filter works?
• Is it diswhaser safe?
• How much water does the E1/E1+ fountain hold?
• What are the differences between American, European, etc.?

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