Shipping & Delivery
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The shipping address can be updated within 6 hours after you placed the order. To update your shipping address, please submit a ticket via Help Center or co...
Wed, 5 Jan, 2022 at 4:31 PM
You'll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view th...
Wed, 5 Jan, 2022 at 4:32 PM
For now, orders over US$35 enjoy FREE standard shipping worldwide. Shipping rates may apply at checkout for orders below US$35, depending on your location.
Fri, 25 Feb, 2022 at 10:44 AM
United States (Mainland): Orders will be fulfilled within 2 business days and may take 3-7 business days in shipping. Canada: Orders will be fulfilled w...
Thu, 2 Dec, 2021 at 7:32 PM
Due to the shipping restrictions during the global Covid season, we can currently ship orders to the countries/regions below. North America: United Stat...
Wed, 5 Jan, 2022 at 4:34 PM
It could happen in any of the following situations: 1. Your package was received by your family members, roommates, or neighbors. Sometimes, the cou...
Wed, 5 Jan, 2022 at 4:39 PM
Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately s...
Wed, 5 Jan, 2022 at 4:40 PM
Tracking information updates could be delayed during the delivery process but it doesn't always mean that the package is lost halfway. If you have conce...
Wed, 5 Jan, 2022 at 4:43 PM
1. Being refused A package returns mainly because it has been refused by the person at the address. It could be a family member who isn't aware of t...
Wed, 5 Jan, 2022 at 4:45 PM