Shipping & Delivery

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Can I update the shipping address after placing the order?
The shipping address can be updated within 6 hours after you placed the order. To update your shipping address, please submit a ticket via Help Center or co...
Wed, 5 Jan, 2022 at 4:31 PM
How can I track my order?
You'll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view t...
Wed, 5 Jan, 2022 at 4:32 PM
How much does shipping cost to my country/region?
For now, orders over US$35 enjoy FREE standard shipping worldwide. Shipping rates may apply at checkout for orders below US$35, depending on your location.
Fri, 25 Feb, 2022 at 10:44 AM
Is there a set shipment time for all products?
United States (Mainland): Orders will be fulfilled within 2 business days and may take 3-7 business days in shipping. Canada: Orders will be fulfilled w...
Thu, 2 Dec, 2021 at 7:32 PM
What country/region does Cheerble ship to?
Due to the shipping restrictions during the global Covid season, we can currently ship orders to the countries/regions below. North America: United Stat...
Wed, 5 Jan, 2022 at 4:34 PM
What do I do if I never receive my package but it is marked as delivered?
It could happen in any of the following situations: 1. Your package was received by your family members, roommates, or neighbors. Sometimes, the cou...
Wed, 5 Jan, 2022 at 4:39 PM
What do I do if items were damaged or missing upon delivery?
Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately s...
Wed, 5 Jan, 2022 at 4:40 PM
Why does my package have no tracking information update?
Tracking information updates could be delayed during the delivery process but it doesn't always mean that the package is lost halfway. If you have conc...
Wed, 5 Jan, 2022 at 4:43 PM
Why my pacakge is returning to the sender?
1. Being refused A package returns mainly because it has been refused by the person at the address. It could be a family member who isn't aware of ...
Wed, 5 Jan, 2022 at 4:45 PM