Help Center

Shipping & Delivery

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• Can I update the shipping address after placing the order?
• How can I track my order?
• How much does shipping cost to my country/region?
• Is there a set shipment time for all products?
• What country/region does Cheerble ship to?
• What do I do if I never receive my package but it is marked as delivered?
• What do I do if items were damaged or missing upon delivery?
• Why does my package have no tracking information update?
• Why my pacakge is returning to the sender?

Payment

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• What payment methods can be uesd here?
• What currencies are accepted to pay orders?

Place An Order

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• How do I place an order?
• How do I use my discount code or gift card?
• How to get my first 10% off

After Sales

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• Can I return my order outside the 14-day return period?
• How can I cancel my order?
• How can I get a replacement for my defective product?

Wickedbone

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• Can I use Wickedbone to play with my dog from work?
• Can more than one person download the app in the same household?
• Does Wickedbone make any sound?
• Does Wickedbone work for carpet and grass?
• How can I activate my Wickedbone?
• How long does Wickedbone last?
• How well does Wickedbone work with heavy chewers?
• Is Wickedbone water proof?
• Where can I download Wickedbone app?
• Where is the charging port?

Wicked Ball

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• Does Wicked Ball work on the carpet?
• How does the idea of Wicked Ball come out?
• How durable is Wicked Ball?
• Is Wicked Ball suitable for heavy chewers?
• What kind of pets does Wicked Ball fit?
• Who may need a Wicked Ball?
• Why I still need a Wicked Ball if I already have a Wickedbone?
• Why we choose Blue, Green and Yellow for Wicked Ball?

Wicked Ball PE

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• Can I leave the toy alone with my dog?
• Does it work on carpet?
• Does Wicked Ball PE use the same charging cable as the SE version?
• How do you charge the ball with the cord?
• How durable is Wicked Ball PE for heavy chewers?
• What is the main difference between Wicked Ball PE and Wicked Ball SE?
• What should I do if I need another charging cord?
• What should I do if there is a problem with the toy?
• What species is Wicked Ball PE suitable for?
• What's in the box of Wicked Ball PE?

Wicked Ball SE

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• Does Wicked Ball SE have automatic avoidance, like others?
• Does Wicked Ball SE make any noise?
• Does Wicked Ball SE work on the carpet?
• Is Wicked Ball SE suitable for cats?
• Is Wicked Ball SE suitable for large breeds?
• What does a DC charging cable mean (compared to the USB charging cable listed for other products)?
• Where is the charging port?
• Would it be difficult to press the button to turn Wicked Ball SE on/off?

Wicked Ball Air

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• What are the differences from Wicked Ball?
• Why is there no response after turning it on?
• Is it Waterproof?
• How do I clean it?
• Can it share the same shell/core with Wicked Ball?
• What is the purpose of the Play-Rest Balance?
• Can it be used as a chew toy?
• Charging and battery life?

Wicked Ball Air Rope

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• What’s the difference between Wicked Ball Air Rope and Wicked Ball Air?
• Why is there no response after turning it on?
• Is the rope material safe? Can it be removed?
• Why does it only vibrate when I remove the rope?
• Is the Wicked Ball Air Inner Core compatible with the Wicked Ball Air Rope?
• Is the rope compatible with Wicked Ball Air?
• Can it be used as a chew toy?
• Will it cause noise during playtime?
• How long does it take to charge fully? How long can the battery last for playtime?
• How to play fetch?
• Is it waterproof? How to clean it?

Wicked Ball Rolly

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• What are the differences between Rolly and Cheerble's previous dog Balls?
• Why is there no response after turning it on?
• Can Wicked Ball Rolly be used without the rope?
• Can Wicked Ball Rolly be used as a chew toy?
• Can Wicked Ball Rolly support toss-and-catch games?
• Will it cause noise during playtime?
• Does Wicked Ball Rolly support playing on carpets?
• How long does it take to charge fully? How long can the battery last for playtime?
• Are the materials used in Wicked Ball Rolly safe?
• Is it waterproof?
• How to clean the rope?

Wicked Rugby

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• What’s the difference between Wicked Rugby and Wicked Ball Air?
• Why is there no response after turning it on?
• Suitable Dog Breeds? Can it be used as a chew toy?
• How to trigger the squeaker?
• Are the materials safe?
• Is the squeaker designed to prevent accidental ingestion?
• Can the inner cores of Wicked Rugby and Wicked Ball Air be used interchangeably?
• Will it cause noise during playtime?
• How long does it take to charge fully? How long can the battery last for playtime?
• How to play fetch?
• Is it waterproof?
• How to clean it?

Wicked Egg

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• Are there different sizes available for the Wicked Egg?
• How do I clean it?
• How does the Cheerble Wicked Egg work?
• How to understand the three modes?
• Is it Waterproof?
• Is Wicked Egg a chew toy?
• Suitable for cats?
• What is the battery capacity of the Wicked Egg and how long does it last on a single charge?
• What materials is Wicked Egg made of?
• What size treats are compatible with the Wicked Egg?

Wicked Snail

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• How to turn it on?
• Carpet compatibility?
• How to clean if hair gets stuck?
• Suitable for small dogs?
• Charging and battery life?

Wicked Ball Duo2

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• How does Wicked Ball Duo2 differ from Cheerble cat ball and mouse toy?
• Does Duo2 have automatic obstacle avoidance？
• Any tips for removing the shells?
• Can the outer shells of the Rolling Ball and Spinning Top be combined for use?
• Can Duo2 be installed to different tails?
• What material is the tail made of? Is it safe?
• What material is the small ball on the tail made of?
• How long does it take to charge fully? How long can the battery last for playtime?
• Will it scare cats?
• Does Duo2 support playing on carpets?
• How to clean it?

Wicked Mouse Neo

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• What are the differences between Wicked Mouse Neo and Wicked Mouse PLUS?
• Why does its tail retain a section that is not rope?
• What about noise issues when playing indoors?
• Does Wicked Mouse Neo work on carpets?
• How can I prevent my cat from being frightened by it?
• Why did it suddenly stop playing with my cat?
• Does Wicked Mouse Neo have a self-rescue alarm function?
• Is the tail rope material safe for cats, and how should it be handled if it has become frayed or tangled?
• Can the tail be cleaned if it gets dirty, and how?
• What should I do if the tires get stuck in cat hair?
• Does Wicked Mouse Neo need to be manually controlled using an App or remote control to play with my cat?
• How long does it take to fully charge? How long can the battery last for playtime?

Wicked Mouse PLUS

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• How to turn it on?
• What are the differences from Wicked Mouse?
• Carpet compatibility?
• How to clean if hair gets stuck?
• Will Wicked Mouse PLUS scare cats?
• Suitable for small dogs?
• Does Wicked Mouse PLUS have an alert function?
• Charging and battery life?

Wicked Mouse

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• How long does the toy last for per charge?
• What should I do if there is a problem with the toy?
• What does each color of the light strip stand for?
• Can I leave the toy alone with my cats?
• How to turn it on?
• What is the purpose of the Play-Rest Balance?
• How to clean if hair gets stuck?
• Carpet compatibility?
• Suitable for small dogs?

Wicked Ball M3

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• What are the differences from Cheerble Ball?
• How to undertand the three modes?
• What is the purpose of the Play-Rest Balance?
• Suitable for small dogs?
• Does Wicked Ball M3 have an alert function?
• Charging and battery life?

Cheerble Ball / Board Game

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• Can a cat break the Cheerble Ball and swallow the parts?
• Can I leave the Cheerble Ball alone with the cats?
• Can I leave the Cheerble Board Game with my pet and leave the house? Is it safe?
• Can it fall off the stairs without breaking?
• Can the Cheerble Ball avoid obstacles?
• Do you offer any warranty for Cheerble Board Game?
• Does Cheerble Ball work on carpet?
• Does the Cheerble Ball have a snack hole?
• How do I charge the Cheerble Ball?
• How durable is the Cheerble Ball?
• Is the Cheerble Ball suitable for dogs?
• Is the Cheerble Ball waterproof?
• What is the battery life of the Cheerble Ball?
• What is the working pattern for Cheerble Ball?
• What material is the Cheerble Scratch Pad made of?
• What parts does the Cheerble Ball consist of?
• What type of battery does the Cheerble Ball use?

Ice Cream Ball

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• What is material of Ice cream ball outer shell
• What is the main difference between Cheerble ball and Ice cream ball?
• Does the Ice Cream Ball work on carpet?

Smart Deodorizer

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• How long should one bottle of refill last?
• What are the ingredients of liquid?
• How to install it?
• How to fill?
• Is Smart Deodorizer suitable for dogs?
• How long should the battery last? Rechargeable?

Pet Fountain Elfin E1/+E1

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• What is the Care Kit?
• How the filter works?
• Is it diswhaser safe?
• How much water does the E1/E1+ fountain hold?
• What are the differences between American, European, etc.?
• How long does it take to fully charge the E1+?
• After fully charging the E1+, how long can the battery last if used without being plugged in?
• After the mode cycle completes, is there still some water remaining in the water tray?
• How to reset the FILTER LIFE INDICATOR after changing the filter?
• How to resolve the Device Exception？