Help Center

Shipping & Delivery

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• Can I update the shipping address after placing the order?
• How can I track my order?
• How much does shipping cost to my country/region?
• Is there a set shipment time for all products?
• What country/region does Cheerble ship to?
• What do I do if I never receive my package but it is marked as delivered?
• What do I do if items were damaged or missing upon delivery?
• Why does my package have no tracking information update?
• Why my pacakge is returning to the sender?

Payment

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• What payment methods can be uesd here?
• What currencies are accepted to pay orders?

Place An Order

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• How do I place an order?
• How do I use my discount code or gift card?
• How to get my first 10% off

After Sales

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• Can I return my order outside the 14-day return period?
• How can I cancel my order?
• How can I get a replacement for my defective product?

Wickedbone

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• Can I use Wickedbone to play with my dog from work?
• How can I activate my Wickedbone?
• How long does Wickedbone last?
• Is Wickedbone water proof?
• Where can I download Wickedbone app?

Wicked Ball

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• How does the idea of Wicked Ball come out?
• How durable is Wicked Ball?
• What kind of pets does Wicked Ball fit?
• Who may need a Wicked Ball?
• Why I still need a Wicked Ball if I already have a Wickedbone?
• Why we choose Blue, Green and Yellow for Wicked Ball?

Wicked Ball PE

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• What species is Wicked Ball PE suitable for?
• What's in the box of Wicked Ball PE?
• Does it work on carpet?
• How do you charge the ball with the cord?
• What should I do if I need another charging cord?
• Can I leave the toy alone with my dog?
• What should I do if there is a problem with the toy?

Wicked Ball SE

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• Is Wicked Ball SE suitable for large breeds?
• Does Wicked Ball SE have automatic avoidance, like others?
• Does Wicked Ball SE make any noise?

Cheerble Ball / Board Game

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• Can a cat break the Cheerble Ball and swallow the parts?
• Can I leave the Cheerble Board Game with my pet and leave the house? Is it safe?
• Can the Cheerble Ball avoid obstacles?
• Do you offer any warranty for Cheerble Board Game?
• Does the Cheerble Ball have a snack hole?
• How do I charge the Cheerble Ball?
• How durable is the Cheerble Ball?
• Is the Cheerble Ball waterproof?
• What is the battery life of the Cheerble Ball?
• What is the working pattern for Cheerble Ball?
• What material is the Cheerble Scratch Pad made of?
• What parts does the Cheerble Ball consist of?
• What type of battery does the Cheerble Ball use?

Wicked Egg

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• Is Wicked Egg a chew toy?
• How does the Cheerble Wicked Egg work?
• What materials is Wicked Egg made of?
• What size treats are compatible with the Wicked Egg?
• Are there different sizes available for the Wicked Egg?
• What is the battery capacity of the Wicked Egg and how long does it last on a single charge?

Wicked Mouse

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• How long does the toy last for per charge?
• What should I do if there is a problem with the toy?
• What does each color of the light strip stand for?
• Can I leave the toy alone with my cats?

KittySpring Waterer 2

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• Can I clean KittySpring with hot water?
• Can I wash KittySpring in the dishwasher?
• Can KittySpring be used by dogs?
• Can KittySpring be used by more than one cat?
• Do cats need to push the button for drinking(KittySpring)?
• How can I refill KittySpring?
• How does KittySpring work?
• How often should I clean the water dish and filter(Cheerble Pet Fountain)?
• How safe is KittySpring for my cat?
• Is KittySpring electric-powered?
• Is KittySpring electric?
• Is KittySpring noiseless?
• What are the dimensions and weight of KittySpring?
• What are the dimensions of the non-slip pad for KittySpring?
• What is included in one package of KittySpring?
• What is the diameter of KittySpring dish?
• What is the difference between KittySpring and other pet water fountains?
• What kinds of filters does KittySpring use?
• What material are the bottle and the water dish made from?
• When cleaning KittySpring, should I first remove the water dish or the water bottle?
• Will the water tank stand up if my cat pushes on it?

Ice Cream Ball

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• What is material of Ice cream ball outer shell
• What is the main difference between Cheerble ball and Ice cream ball?

KiTiDOT Amusing Collar

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• How long can KiTiDOT last after it is fully charged?
• Will this toy do harm to my cat's eyes?
• Can I leave KiTiDOT with my cat to play alone?
• Can I let my cat play with KiTiDOT outside?
• Can other kinds of pet play with KiTiDOT?
• How long should I play with KiTiDOT each time?
• Can KiTiDOT adjust the laser head angle by itself?