What do I do if items were damaged or missing upon delivery? : Help Center

What do I do if items were damaged or missing upon delivery? Print

Created by: Vincent Chen

Modified on: Wed, 5 Jan, 2022 at 4:40 PM

Damaged in delivery:

If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.

Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items:

All missing item claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from a shipment.

Vincent is the author of this solution article.

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What do I do if items were damaged or missing upon delivery? Print

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