It could happen in any of the following situations:

1. Your package was received by your family members, roommates, or neighbors.

Sometimes, the courier would deliver a package to the person at the address when the recipient is not around.  So Please check with your family members, roommates, or neighbors whether they receive the package for you.

2. Your package was left at your mailbox or a self-pickup point.

Courier would deliver your package to the mailbox or a self-pickup point when they fail to contact the recipient or delivery service is unavailable at the moment. For example, the area has been locked down due to the outbreak of COVID.

3. Wrong delivery

It could happen from time to time that the courier leaves your package to the wrong place by mistake. To resolve the problem, please contact the local post office to retain your package. If you need any assistance from the Cheerble support team, please submit a ticket via Help Center or directly write an email to