How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Shipping & Delivery
Can I update the shipping address after placing the order?
How can I track my order?
How much does shipping cost to my country/region?
Is there a set shipment time for all products?
What country/region does Cheerble ship to?
What do I do if I never receive my package but it is marked as delivered?
What do I do if items were damaged or missing upon delivery?
Why does my package have no tracking information update?
Why my pacakge is returning to the sender?
What payment methods can be uesd here?
What currencies are accepted to pay orders?
Place An Order
How do I place an order?
How do I use my discount code or gift card?
How to get my first 10% off
Can I return my order outside the 7-day return period?
How can I cancel my order?
How can I get a replacement for my defective product?
Can I use Wickedbone to play with my dog from work?
How can I activate my Wickedbone?
How long does Wickedbone last?
Is Wickedbone water proof?
Where can I download Wickedbone app?
How does the idea of Wicked Ball come out?
How durable is Wicked Ball?
What kind of pets does Wicked Ball fit?
Who may need a Wicked Ball?
Why I still need a Wicked Ball if I already have a Wickedbone?
Why we choose Blue, Green and Yellow for Wicked Ball?
Wicked Ball SE
Is Wicked Ball SE suitable for large breeds?
Does Wicked Ball SE have automatic avoidance, like others?
Does Wicked Ball SE make any noise?
Cheerble Ball / Board Game
Can a cat break the Cheerble Ball and swallow the parts?
Can I leave the Cheerble Board Game with my pet and leave the house? Is it safe?
Can the Cheerble Ball avoid obstacles?
Do you offer any warranty for Cheerble Board Game?
Does the Cheerble Ball have a snack hole?
How do I charge the Cheerble Ball?
How durable is the Cheerble Ball?
Is the Cheerble Ball waterproof?
What is the battery life of the Cheerble Ball?
What is the working pattern for Cheerble Ball?
What material is the Cheerble Scratch Pad made of?
What parts does the Cheerble Ball consist of?
What type of battery does the Cheerble Ball use?
Can I clean KittySpring with hot water?
Can I wash KittySpring in the dishwasher?
Can KittySpring be used by dogs?
Can KittySpring be used by more than one cat?
Do cats need to push the button for drinking(KittySpring)?
How can I refill KittySpring?
How does KittySpring work?
How often should I clean the water dish and filter(Cheerble Pet Fountain)?
How safe is KittySpring for my cat?
Is KittySpring electric-powered?
Is KittySpring electric?
Is KittySpring noiseless?
What are the dimensions and weight of KittySpring?
What are the dimensions of the non-slip pad for KittySpring?
What is included in one package of KittySpring?
What is the diameter of KittySpring dish?
What is the difference between KittySpring and other pet water fountains?
What kinds of filters does KittySpring use?
What material are the bottle and the water dish made from?
When cleaning KittySpring, should I first remove the water dish or the water bottle?
Will the water tank stand up if my cat pushes on it?
Ice Cream Ball
What is material of Ice cream ball outer shell
What is the main difference between Cheerble ball and Ice cream ball?
KiTiDOT Amusing Collar
How long can KiTiDOT last after it is fully charged?
Will this toy do harm to my cat's eyes?
Can I leave KiTiDOT with my cat to play alone?
Can I let my cat play with KiTiDOT outside?
Can other kinds of pet play with KiTiDOT?
How long should I play with KiTiDOT each time?
Can KiTiDOT adjust the laser head angle by itself?
Help Desk Software
by Freshdesk Support Desk