Help Center

Please no. Supervision is required during the playtime to prevent your pet from destroying or swallowing it.

Yes, but it depends on the thickness of the carpet. It works perfectly (roll & bounce) on hard surfaces and short pile carpets.

Yes, the charging cable of Wicked Ball PE and Wicked Ball SE is the same.

Please insert the pin directly and vertically into the tiny hole of the on/off button, or there is a risk of breaking off the pin. And the plug the other en...

Wicked Ball PE with a 7mm rubber coating, and there is a 1.5mm cushion space inside to make the toy more biting-resistant. Wicked Ball PE is fairly durable...

Compared to Wicked Ball SE, the larger version, Wicked Ball PE(diameter ∅ 3.1 in), is most recommended for dogs over 35 lbs.

Please contact us at support@cheerble.com for further help.

Got any issue with the product you received? Send an email to support@cheerble.com with your order number and email. We will arrange return/replacement serv...

We'd recommend it for dogs over 35 lb / 16 kg for whom it can be easily held in the mouth. Need a smaller size for small-medium breeds? Wicked Ball SE i...

The box consists of 1 x Wicked Ball PE, 1 x user manual, and 1 x tailor-made USB to DC charging cord.