Help & Support
Search Articles
Search Articles
1 error prohibited this ticket from being saved
There were problems with the following fields:
Email
Subject
Description
×
Type
...
Order Status
Place An Order
Product Knowledge / Issue
Return & Refund
Other Enquiry
<div class="control-group ticket_section"> <label class=" required control-label cf_purchase_channel123029_1364228-label " for="helpdesk_ticket_cf_purchase_channel123029_1364228">Purchase Channel</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_purchase_channel123029_1364228_62000203102" name="helpdesk_ticket[custom_field][cf_purchase_channel123029_1364228]"><option value="">...</option> <option value="Cheerble.com">Cheerble.com</option> <option value="Indiegogo">Indiegogo</option> <option value="Kickstarter">Kickstarter</option> <option value="Other Channels">Other Channels</option></select><div class="level_2"><label class="required">Regarding</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_it_is_regarding_1364228_62000203102" name="helpdesk_ticket[custom_field][cf_it_is_regarding_1364228]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Exact Problem / Request</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_exact_problemrequest_1364228_62000203102" name="helpdesk_ticket[custom_field][cf_exact_problemrequest_1364228]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_purchase_channel123029_1364228_62000203102').nested_select_tag({"data_tree":[["Cheerble.com","Cheerble.com",[["Shipping Status","Shipping Status",[["Missing Tracking Number","Missing Tracking Number"],["Abnormal Parcel Status","Abnormal Parcel Status"],["Product Not Received","Product Not Received"],["Other Problems","Other Problems"]]],["Order Amendment","Order Amendment",[["Edit Shipping Information","Edit Shipping Information"],["Edit Item(s)","Edit Item(s)"],["Duplicate Order","Duplicate Order"],["Cancel Order","Cancel Order"]]],["Other Requests","Other Requests",[]]]],["Indiegogo","Indiegogo",[["Project Status","Project Status",[["Current Progress","Current Progress"],["Missing Tracking Number","Missing Tracking Number"],["Abnormal Parcel Status","Abnormal Parcel Status"],["Other Problems","Other Problems"]]],["Pledge Amendment","Pledge Amendment",[["Edit Shipping Information","Edit Shipping Information"],["Edit My Perk","Edit My Perk"]]],["Other Requests","Other Requests",[]]]],["Kickstarter","Kickstarter",[["Project Status","Project Status",[["Current Progress","Current Progress"],["Missing Tracking Number","Missing Tracking Number"],["Abnormal Parcel Status","Abnormal Parcel Status"],["Other Problems","Other Problems"]]],["Pledge Amendment","Pledge Amendment",[["Edit Shipping Information","Edit Shipping Information"],["Edit My Reward","Edit My Reward"]]],["Other Requests","Other Requests",[]]]],["Other Channels","Other Channels",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"62000203102","subcategory_id":"helpdesk_ticket_custom_field_cf_it_is_regarding_1364228_62000203102","item_id":"helpdesk_ticket_custom_field_cf_exact_problemrequest_1364228_62000203102"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_reference_no_1364228-label " for="helpdesk_ticket_cf_reference_no_1364228">Order Reference (Order ID, Backer ID, Registered Email, etc.)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_reference_no_1364228]" id="helpdesk_ticket_custom_field_cf_reference_no_1364228" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_presales_problem_1364228-label " for="helpdesk_ticket_cf_presales_problem_1364228">Pre-sales Problem</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_presales_problem_1364228]" id="helpdesk_ticket_custom_field_cf_presales_problem_1364228"><option value="">...</option> <option data-id="62000227796" value="Order Process">Order Process</option> <option data-id="62000227797" value="Product Unavailability">Product Unavailability</option> <option data-id="62000227798" value="Shipping Issue">Shipping Issue</option> <option data-id="62000227799" value="Discount Applied">Discount Applied</option> <option data-id="62000227800" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_product_1364228-label " for="helpdesk_ticket_cf_product_1364228">Product</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_product_1364228]" id="helpdesk_ticket_custom_field_cf_product_1364228"><option value="">...</option> <option data-id="62000231914" value="Cheerble Ball">Cheerble Ball</option> <option data-id="62000231913" value="Wickedbone">Wickedbone</option> <option data-id="62000231912" value="Wicked Ball">Wicked Ball</option> <option data-id="62000263932" value="Wicked Ball PE / SE">Wicked Ball PE / SE</option> <option data-id="62000263933" value="Wicked Egg">Wicked Egg</option> <option data-id="62000231915" value="Board Game">Board Game</option> <option data-id="62000231916" value="KittySpring">KittySpring</option> <option data-id="62000231917" value="Ice Cream Ball">Ice Cream Ball</option> <option data-id="62000231918" value="KiTiDOT Amusing Collar">KiTiDOT Amusing Collar</option> <option data-id="62000231919" value="Rotatable Litter Scoop">Rotatable Litter Scoop</option> <option data-id="62000231920" value="Wicked Ball Outer Shell">Wicked Ball Outer Shell</option> <option data-id="62000231921" value="Wickedbone Tires">Wickedbone Tires</option> <option data-id="62000231922" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_purchase_channel_1364228-label " for="helpdesk_ticket_cf_purchase_channel_1364228">Purchase Channel</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_purchase_channel_1364228]" id="helpdesk_ticket_custom_field_cf_purchase_channel_1364228"><option value="">...</option> <option data-id="62000228294" value="Cheerble.com">Cheerble.com</option> <option data-id="62000263931" value="Amazon Cheerble Official Store">Amazon Cheerble Official Store</option> <option data-id="62000228296" value="Indiegogo">Indiegogo</option> <option data-id="62000228295" value="Kickstarter">Kickstarter</option> <option data-id="62000228297" value="Other Channels">Other Channels</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_order_ref_1364228-label " for="helpdesk_ticket_cf_order_ref_1364228">Order Reference (Order ID, Backer ID, Registered Email, etc.)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_ref_1364228]" id="helpdesk_ticket_custom_field_cf_order_ref_1364228" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_fulfillment_shipping_tracking_no_1364228-label " for="helpdesk_ticket_cf_fulfillment_shipping_tracking_no_1364228">Tracking Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_fulfillment_shipping_tracking_no_1364228]" id="helpdesk_ticket_custom_field_cf_fulfillment_shipping_tracking_no_1364228" /> </div> </div>
CAPTCHA verification is required.
Search our
Knowledge base
or Browse articles